Shipping Info & Frequently Asked Questions

Q. Are you based in Australia?

A. Yes! We sure are. We are based in Brisbane, Queensland, and all our products are shipped direct from us to your door.

Q. Are your products made in Australia?

A. All of our Premium Vinyl backdrops as well as our famous "Gatsby" Clawfoot Bath Tub are made right here in Queensland and are certified Australian Made! Our range of fabric backdrops are sourced from a variety of locations, including Australia and some overseas locations depending on material availability.

Q. What material are you backdrops printed on?

A. We have several options for you! Premium Vinyl, Stretch Fabric, Fabric Frame Sleeves, Poly Paper, and Neoprene Mats.

Q. Are your Fabric Frame Sleeves compatible with frames from other companies?

A. Yes! Our fabric sleeves are compatible with frames from Easiframe, Graceland Designs, and various other silicone edge graphic suppliers. Please contact us if you wish to confirm compatibility with other brands.

Q. Will the colours be a perfect match between the different materials?

A. Printing on different materials using different inks and different printing processes means that there can be slight variation, and we cannot guarantee a perfect match if you choose to use a combination of materials or different size backdrops together. For the closest possible match we recommend ordering your prints on the same material in the same batch. Please contact us prior to ordering if you wish to confirm compatibility. 

Q. What is your turnaround time?

A. Vinyl backdrops are printed in approximately 2-7 business days. Other materials have a 3-4 week turnaround for printing. We do have a large selection of fabric backdrops in stock, so check the RTS category to see what is available for immediate shipping!
Please do not plan your sessions based solely on our turnaround times as they are provided as an approximate guideline, and peak busy periods or unforeseen delays may occur, and shipping times will vary to different locations. You are welcome to contact us prior to purchasing if you wish to check on our current turnaround.

Q. Who do you ship with?

A. For Australian orders, we ship with a variety of national couriers including TNT, Couriers Please, Fastway, Star Track and Toll. For International orders, we ship with UPS, DHL and Fedex.
Please note that all orders are shipped with Authority to Leave.

Q. Will there be any other taxes or fees added to my order?

A. Australian orders are inclusive of GST (Goods and Services Tax). International orders may be subject to import taxes and customs duty depending on your country's import laws, and these fees are the sole responsibility of the buyer.

Q. Can I use my backdrop for a Cake Smash?

A. Our vinyl backdrops are perfect for birthday Cake Smash pictures and newborns! So dont worry about the mess. Just take a damp cloth with water and/or a gentle cleaner (like soap) and wipe clean straight after your photo shoot. Easy!
Our Fabric Frame Sleeves are also suitable for cake smash!
We advise cleaning the backdrop as soon as your photo shoot is over, as it may stain if icing or food is left on it for a prolonged period.
Always test the icing on a small area near the edge of the backdrop before using all over to ensure that it does not leave behind any colour, as some icing has more colour pigment than others and we cannot guarantee that all colours will not stain.

Q. Can I request that the wood/pattern/design be printed at a specific size on my backdrop?

A. Yes! With most of our designs, especially wood and patterns, we can print them smaller or larger depending on your preference. If no preference is stated it will be printed as per the size you select at the time of order.

Q. Can I take a photo using your backdrops to sell as a digital backdrop?

A. No. All our backdrop designs are licensed images and any copyright infringements are against the law. Please do not reproduce or resell any of our designs in any way.

Q. Will I get any glare on my backdrop?

A. Our vinyl backdrops are printed on a matte vinyl material and are designed to be used with both natural and studio lighting. We cannot guarantee that all of our designs will be glare free in all lighting scenarios. Some darker designs may be more sensitive to certain lighting and may require softer lighting for optimal results. We recommend having a good knowledge of lighting and practicing "feathering" your light. You are welcome to contact us with any queries prior to purchasing.
When using studio lighting please be aware that you may need to adjust the intensity or placement of your lights so as to achieve the desired results from your backdrop. Fixed lighting in your studio as well as ambient lighting also need to be taken into account as they may affect your results.

Q. Can I have one of my own images printed as a backdrop?

A. Yes! Please visit the Custom Backdrops category to order backdrops using your own designs.